Privacy Policy

1. Introduction

09bte ("we", "us", or "our") operates Bangladesh's trusted online casino and sports betting platform at https://09bte.ws. We understand that your privacy is important and that you have a right to know exactly how your personal information is used. This Privacy Policy applies to all players who register, browse, or place bets on our platform, including users accessing 09bte from Dhaka, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By using the 09bte platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of the platform immediately. This policy is effective as of January 2026 and supersedes any prior privacy notices published by 09bte.

2. Information We Collect

To provide a safe, functional, and personalised betting experience on 09bte, we collect two broad categories of information: information you provide directly to us, and information collected automatically through your use of the platform.

Information You Provide

• Full name, date of birth, and contact details (email address and mobile phone number) provided at registration.
• Residential address, including city and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Government-issued identification documents submitted for account verification (e.g., National ID card, passport).
• Payment information, including bKash wallet numbers, Nagad account details, Rocket mobile banking references, and bank account data (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.).
• Any correspondence, queries, or support tickets you submit to our customer support team.

Automatically Collected Information

• Device information including hardware model, operating system, browser type and version, and unique device identifiers.
• IP address, approximate geographic location (country and city level), and internet service provider.
• Browsing behaviour within the platform, including pages visited, game sessions, betting history, and session duration.
• Log data and diagnostic reports used to identify and resolve technical issues on the platform.

3. How We Use Your Information

09bte uses the information we collect solely to operate, improve, and secure our platform. We process your personal data only where we have a lawful basis to do so. The following describes the primary purposes for which your information is used:

• Account creation, verification, and management — to confirm player identity, enforce age restrictions (21+), and maintain account security.
• Processing deposits and withdrawals via payment methods including bKash, Nagad, Rocket, and Upay, as well as Visa and Mastercard.
• Delivering customer support, responding to account queries, and resolving disputes in a timely manner.
• Fraud detection, security monitoring, and prevention of unlawful activities on the platform, including detection of multi-accounting or bonus abuse.
• Sending relevant promotional offers, bonus notifications, and game updates — only to users who have opted in to receive marketing communications.
• Improving site performance, personalising your gaming experience, and conducting internal analytics to enhance the quality of our cricket betting, slots, and live casino offerings.

4. Cookies and Tracking Technologies

09bte uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file placed on your device when you visit our website. Cookies help us remember your preferences, maintain your login session, and analyse platform usage patterns to improve our services.

You may control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 09bte platform. We do not use cookies to track your behaviour on third-party websites outside of 09bte.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login sessions, secure transactions, and account management. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand how users interact with 09bte, which pages are most visited, and which games or sports events generate the most engagement. This data is processed in aggregated, anonymised form.
• Preference cookies: Store your personalised settings such as language preference, game lobby layout, and notification preferences, so your experience is consistent on repeat visits.

5. Sharing Your Information

09bte does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. We may share limited data with trusted service providers who assist us in running the platform, strictly on a need-to-know basis and under binding confidentiality agreements. Data sharing occurs only in the following circumstances:

• Payment processors and mobile financial service providers such as bKash, Nagad, Rocket, and Upay — solely to facilitate the processing of your deposits and withdrawals.
• Identity verification and KYC service providers who help us confirm the identity and age (21+) of players registering on 09bte.
• IT infrastructure, cloud hosting, and cybersecurity vendors who operate under strict data processing agreements to keep our platform available and secure.
• Regulatory or law enforcement bodies, where we are legally required to disclose information by applicable law, court order, or governmental authority — and only to the extent required.

In all cases, we require any third party that receives your personal data to respect the security of that data and to handle it in accordance with applicable data protection standards. We do not permit third-party partners to use your data for their own independent marketing or commercial purposes.

6. Data Security

09bte implements robust technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption to secure all data transmitted between your device and our servers. Sensitive account data is stored in encrypted form using industry-standard cryptographic protocols.

While we take every reasonable precaution to safeguard your data, no system connected to the internet can be guaranteed completely secure. We urge all players to use a strong, unique password for their 09bte account, to avoid sharing their login credentials, and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

7. Data Retention

09bte retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention period for different categories of data is determined by applicable law and by the operational needs of our platform.

When your personal data is no longer required, or when you request deletion of your account, we will securely delete or anonymise your data in accordance with our internal data disposal procedures. Please note that certain transaction records and identity verification documents may be retained for a minimum statutory period even after account closure, in compliance with applicable financial regulations.

8. Your Rights

As a user of the 09bte platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right of access: You may request a copy of the personal data we hold about you, including details of how it is being used.
• Right of rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right of erasure: In certain circumstances, you may request that we delete your personal data from our systems, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit the way we use your personal data in situations where you believe the data is inaccurate or where processing is unlawful.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, free of charge, by contacting support.

We aim to respond to all legitimate rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

9. Payment Data and Financial Information

09bte handles all payment and financial information with the highest level of care. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a bank card (Visa or Mastercard), the relevant transaction data is processed by our trusted payment partners and is never stored in full on our servers. We receive only the minimum information required to confirm a transaction, such as a reference number, amount, and status.

We strongly advise all players not to share their mobile banking PIN, bKash personal identification number, or any OTP (one-time password) with anyone — including 09bte support staff. 09bte will never ask for your full PIN or OTP through any channel. If you receive a suspicious request claiming to be from 09bte, please report it immediately to [email protected].

10. Third-Party Services and Links

The 09bte platform integrates with a number of third-party service providers to deliver our full range of games and features, including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy and data security frameworks. While we carefully vet all partners before integration, 09bte is not responsible for the privacy practices of these independent third-party providers.

09bte does not embed external advertising networks, social media tracking pixels, or retargeting scripts that would monitor your behaviour outside our platform. All analytics tools used on 09bte are configured to respect user privacy and to operate only within the scope of this Privacy Policy.

11. Children's Privacy

09bte is strictly an adult platform. Our services are intended exclusively for players aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a minor has registered on the platform or provided personal information, we will promptly close the account and delete all associated data. If you are a parent or guardian and believe your child has accessed 09bte, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

09bte reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes to this policy, we will update the "Last Updated" date at the top of the page and, where appropriate, notify registered users via email or an on-platform notification.

Your continued use of the 09bte platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you have any concerns about a specific change, do not hesitate to reach out to us.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 09bte handles your personal data, our dedicated privacy support team is ready to assist you. We are committed to addressing all privacy-related queries promptly and transparently.

Email us at: [email protected]